Reverse logistics is defined as the return, exchange, repair/refurbishment, remarketing, and disposition of products - is rapidly emerging as a core driver of competitive advantage and financial performance among leading manufacturers. Conservative estimates put overall reverse logistics costs at $100 billion annually in the U.S. alone. But containing costs is only part of the opportunity. Recognizing the inherent opportunities to improve overall service performance that lay within the reverse logistics operation, best-in-class companies are reengineering their current processes and optimizing reverse logistics for improved customer loyalty and retention, increased revenues, reduced operating costs, and improvements in product uptime and quality. To get more information or to get started taking advantage of HSS world class reverse logistics capabilities e-mail us today at sales@hotshotservices.com.